Due to COVID-19 we are currently experiencing a high demand for products and are working closely with Royal Mail and our carriers to get your parcels to you.  We apologise for any delay, please bear with us during this time.

Deliveries to the United Kingdom

  • We use Royal Mail, Hermes, DHL and DPD for UK deliveries.
  • We work closely with a specialist courier company, through which we can track deliveries and better address problems with delivery.
  • For standard delivery we use the above couriers, at a delivery charge of £4.50 up to a total package weight of 5kg. We aim to process and despatch your order within 3 working days, though this can vary during busy periods.
  • We ship standard deliveries on a 48 hour service, meaning your order should arrive within 5 working days of the order being placed. If your order has not arrived within this time period please contact us directly.
  • Standard deliveries are generally tracked by our specialist couriers, but tracking updates are the domain of the carriers (e.g. Royal Mail, Hermes) themselves. These carriers have different approaches to keeping you informed.
  • Orders with a total weight exceeding 5kg may be subject to additional delivery charges. These will be clearly set out before payment is taken.
  • Orders containing fresh food products will be delivered by a specialist fresh-produce courier. For further information regarding the delivery of fresh produce – particularly products from our ‘food for thought’ range – please contact us directly.
  • We will do our utmost to make sure all deliveries reach you in a timely manner within the timescale described in this policy. We cannot, however, be held responsible for delays caused by third party courier services.
  • We will reimburse or replace any orders which arrive damaged or are lost by carriers in the transit process.
  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address or contact details, we cannot refund any shipping costs.
  • UK deliveries to the Channel Islands or outside of Great Britain may be subject to additional shipping charges. These will be clearly set out before payment is taken.
  • We are currently not able to ship orders to PO Box addresses.

International Deliveries

  • We use Royal Mail and DHL for deliveries outside the United Kingdom.
  • We work closely with a specialist courier company, through which we can track deliveries and better address problems with delivery.
  • International shipping will likely be subject to higher delivery charges. You will be informed of these prior to despatch.
  • We ask that you allow 20 working days for parcels dispatched through a standard international service.
  • We will do our utmost to make sure all deliveries reach you in a timely manner within the timescale described in this policy. We cannot, however, be held responsible for delays caused by third party courier services.
  • We will reimburse or replace any orders which arrive damaged or are lost in the transit process.
  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • Some products, including fresh food produce, may be unavailable for delivery outside the United Kingdom. You will be contacted about any such orders before those orders are processed.
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When we launched The Tipsy Food Company we were keen that it would give something back. We were thinking of ways we could do something meaningful and we were thinking about like minded charities, given we are all about liquid it seemed sensible to think about water. We are delighted to have partnered with Dig Deep, we are in awe of the work they do and really pleased that we can play our part.

By buying just one bottle of gin, you can provide a clean water tap to a school. For a child, this could mean the difference between dropping out of primary school and completing their full education.

Ben Skelton, CEO of Dig Deep

Dig Deep

Click here for more information about what we are up to.